Terms And Sales

Terms of Sale

Thank you for choosing Mammotion products at the Mammotion online store.


Parties to the Terms

The Mammotion Store Terms of Sale (hereinafter referred to as “this Terms”) is an Terms concluded for buyers to purchase products from the Mammotion Store subordinate to us.mammotion.com. (hereinafter referred to as Mammotion Store). Once the buyer has placed an order in the Mammotion Store, he/she hereby state and guarantee that he/she has the ability to agree to and sign the clauses in this Terms. If the buyer cannot accept all the clauses included in this Terms, please do not hit the “BUY IT NOW” button.


Pictures and Advertisements

The information included in the Mammotion Store is nothing more than invitation for offer. Any information of such does not form as offer of the Mammotion Store to provide any product or service.

The pictures, videos and words displayed on the Mammotion Store may not be the same as the actual products due to different batches and technology advancement. There may also be errors due to careless omissions in the review process. Mammotion Store always strives to provide customers with objective and correct website content and pictures, but takes no responsibility for any incorrect information that has not been subject to proofreading, or for any misunderstandings due to differences in interpretation.

If you find any errors in the information displayed on the Mammotion official website, please contact us at info@mammotion.com.


Pricing and Adjustment

Mammotion reserves the right to change the price of the products displayed in the Mammotion Store based on the actual market situation. In the event of a price change, any change or cancellation of an order due to a change in price will not be accepted.

Mammotion has the right to correct any unintentional mispricing. In the event of a pricing error, you will be notified and will be allowed to continue trading at the correct price.


Order Receipt and Confirmation

When you place an order from our store, your order constitutes an offer to purchase products or services from us. If your order contains multiple products or services, your order will contain a series of offers for each product or service.

Once we have received your order, we will send you an order confirmation email. However, your receipt of the above email does not constitute confirmation that we have accepted your order, nor does it constitute a confirmation of our offer to sell. It simply means that we have confirmed receipt of your order.

Once we have handled your order and are ready to ship the goods, The Mammotion Store will change the order status in Personal Center to “Fulfilled”. We will send you another email indicating that we have accepted your order, which will include shipping details when the shipment is ready and shipped out from the warehouse.

Within 15 days of the shipment of the order, customers could confirm the receipt of product on Mammotion Store upon its delivery. If no receipt confirmation was made after 15 days of shipment, the system would automatically confirm the receipt of order.

If you did not receive the product after the auto-confirmation by the system, please contact Mammotion Support Team. We will re-ship the product or provide refund or reimbursement according to actual situation.

We have the right to decide whether to accept your order. The Mammotion Store will only accept your order only after we have confirmed that the stock, logistics, policies and all other objective conditions can be satisfied. If the Mammotion Store have fulfilled your order, but find out later that we cannot offer the products or service ordered or that the buyer is scalping, competing with malice or buying against the purchase limitation, etc., we will cancel the order and refund the purchase price to you in full.


Logistics and Delivery

For non-pre-sale products, Mammotion Store processes the order within 2 business days after the order was placed, once fulfilled, we will ship it according to the timescale shown on the store product page.

The Mammotion Store will choose the most suitable shipping company to provide the service according to the shipping address.

The shipping time should be subject to the time announced by the third-party shipping company. Once the products of your order leave our warehouse, the actual delivery may be affected by events which are beyond Mammotion's control. Thus, Mammotion does not assume any responsibility for any delay in delivery due to unexpected logistics related events.

If any logistics delay occurs, you may send an email to support@mammotion.com, and we will do our best to contact the logistics company to help resolve the issue.


Order Cancellation

We accept order cancellation before the product is shipped or produced.

If the order is canceled within 24 hours, on fees will be charged.

If the order is canceled after 24 hours and the order has not been shipped out, please note that we will charge a transaction fee for the refund (3.6% for credit card users, 3.6% for PayPal users, 2.99% for Klarna users).

We cannot cancel the order if the product is already shipped out.


Return and Refund Policy

We accept returns of products. Customers have the right to apply for a return within 30 calendar days after delivery of the product.

Return Conditions

 * To be eligible for a return, your item must be unopened, unactivated, and is still in its new condition that you received it. It must also be in the original packaging including all components.

* Please note that we will charge a transaction fee if you apply for the refund (3.6% for credit card users, 3.6% for PayPal users, 2.99% for Klarna users).

Return Process

Our customer service team will determine whether your order is eligible for return. After confirming your order is eligible, you will receive instructions on how to properly pack the products and return them to us. Please confirm the return address before sending back, and make sure all components are included in the package.

Shipping fees

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If the goods received are damaged or incorrect due to our reasons, the consumer is not required to bear the shipping fee for this reason.

Refunds (if applicable)

After you have returned the product to our warehouse and provided us the shipping information, we will issue a refund within 5 business days. You will be notified by email when your order is refunded. If you have not received the refund after 5 business days, please contact us at sales@mammotion.com.


After-sales Service

Mammotion will provide after-sales service based on the after-sales policy on the official website. For specific service terms, please refer to After Sales Policy:



Reselling forbidden

Mammotion Store sells and delivers products to end-users/customers only. Any purchase of products from Mammotion for the purpose of reselling is forbidden. We reserve the right to refuse or cancel your order if we have reasonable grounds to believe that you are not purchasing the products for personal use.


Intellectual Property Protection

Mammotion Store is the exclusive owner of all the intellectual property rights related to the products (including but not limited to design drawings, technologies, appearance design, utility models, brands, trade names and trademarks, etc.) and the right to apply for intellectual property of the related intellectual achievements (collectively referred to as “Mammotion Intellectual Property”). Mammotion Store has the right to enjoy and implement Mammotion Intellectual Property according to the relevant laws and regulations, and all the proceeds arising from the intellectual property protection shall be owned by Mammotion Store who has absolute authority to strive for and maintain the protection for the intellectual property of all or part of the technologies or improvements across the world. Any infringement of rights and interests of Mammotion Store on Mammotion Intellectual Property is unacceptable by us, including but not limited to reverse engineering or resale of the products purchased.


Data Protection

Once you have placed an order, this means you agree that Mammotion Store may store, process or use the data you provided for the purchase of the product or service. This also means that you agree for your data to be archived and/or circulated within us.mammotion.com, so you can receive information regarding Mammotion products or services that may interest you.


Disclaimer; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

You hereby acknowledge and agree that unforeseeable circumstances may arise during the product use, leading to further personal injury or property damage arising from any damage to surrounding facilities/items caused during the use.

To the fullest extent permitted by law, the company shall not bear any legal responsibility or obligation for any further personal injury or property damage arising from any damage to surrounding facilities/items caused during the product use. (Including but not limited to direct, indirect, incidental, special, punitive, or consequential damage).

You declare that you will be responsible for your safety and will conduct the product use under all applicable safety requirements. You agree to take responsibility for any further personal injury or property damage arising from any damage to surrounding facilities/items caused during the operations.

In no case shall Mammotion Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Force Majeure

If Mammotion Store can not fully fulfill the obligations of this Terms of Sale due to force majeure, we will notify you within 15 days from the date of the force majeure (if the notice can not be delivered within the aforementioned period due to a force majeure incident, Mammotion Store will notify you within 15 days after the conditions of the incident have been eliminated). If Mammotion Store fails to fulfill the Terms due to force majeure, we shall be wholly or partially exempt from liability or responsibility. Force majeure events include, but are not limited to, earthquakes, flooding, lightning strikes, snowstorms, and government action.


Protocol Conflict

This Terms applies to all products sold at Mammotion Store. If Mammotion Store makes any specific sales policy for any product, and there exist conflicts between the product sales policy and this Terms, please take the product sales policy as the standard.


Governing Law

These Terms And Sales and any separate Terms whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.