After-Sales Policy

These MAMMOTION After-Sales Policies (these “Policies”) only apply to MAMMOTION products you purchased from MAMMOTION directly for your own use and not for those acquired secondhand. By using your MAMMOTION product, you agree to be bound by these policies.
When receiving service, MAMMOTION is responsible for loss or damage to your product only while it is in MAMMOTION's possession or in transit, if MAMMOTION is responsible for transportation.
MAMMOTION is not responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
MAMMOTION will attempt to diagnose and resolve your problem by telephone, e-mail, or online chat. MAMMOTION may direct you to download or install particular software updates. If your problem cannot be resolved via e-mail, over the telephone, or through the application of software updates, you may be required to deliver the product to MAMMOTION for further examination or to local MAMMOTION’s appointed service centers.
What This Limited Warranty Does NOT Cover
All the damages caused by misuse or not following the user manual and below:
  1. Third-party claims against you for damages;
  2. Loss, damage, or disclosure of your data;
  3. Special, incidental, punitive, indirect, or consequential damages, including but not limited to lost profits, business revenue, goodwill, or anticipated savings. In no case shall the total liability of MAMMOTION, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damage, not to exceed the amount paid for the product.
Product and Part Replacement
When after-sales service involves the replacement of a product or part, the replaced product or part becomes MAMMOTION’s property, and the replacement product or part becomes your property. Only unaltered MAMMOTION products and parts are eligible for replacement.
Replacement products or parts provided by MAMMOTION may not be new, but they will be in good working order and at least functionally equivalent to the original product or part’s warranty.
A replacement product or part shall be covered for the time remaining in the original product’s warranty.
Under this Limited Warranty, MAMMOTION warrants that each MAMMOTION product that you purchase will be free from material and workmanship defects under normal use in accordance with MAMMOTION’s published product materials during the warranty period. MAMMOTION’s published product materials include, but are not limited to user manuals, quick start guide, maintenance, specifications, disclaim, and in-app notifications. The warranty period varies for different products and parts. Please check the information below to verify the duration of the warranty for your particular product or parts.
  1. The warranty period for the product starts on the original date of purchase specified on your sales receipt or invoice, while a pre-order product starts from the shipping date from the local warehouse.
  2. MAMMOTION will need users to arrange the shipment by themselves if users would like to send the products to the local service center or MAMMOTION factory for further diagnosis. MAMMOTION will repair or replace and send it back to users at no cost if the problem falls under this Limited Warranty. If not, MAMMOTION or a designated service center may charge a fee accordingly.
  3. MAMMOTION guarantees that, subject to the following conditions, Warranty Repair Service can be requested. Please contact MAMMOTION or your authorized MAMMOTION dealer for more details.
  4. DOA (dead-on-arrival, defective-on-arrival, and/or damaged-on-arrival). After receiving goods from MAMMOTION, or the authorized dealer, and finding the product appears to be damaged or has performance(s) failure. In such a condition, please contact MAMMOTION or your authorized MAMMOTION dealer to identify and confirm the replacement.
  5. Replacement applies to DOA cases. It shall be requested within 7 calendar days of receiving the goods. The replacement will be completed within 30 calendar days upon receipt of the completed goods, including all original accessories, attachments, and packaging.
How to Obtain Warranty Service
For cases under warranty conditions, you can obtain warranty service by contacting MAMMOTION’s local dealer or through this form. For products ordered from a local dealer, please contact the dealer first.
You will need to provide a valid proof of purchase, receipt, or order number (for MAMMOTION Direct Sales) along with the Serial Number of your products for the warranty service. Charges may apply for services not covered by this Limited Warranty. Please contact MAMMOTION for information specific to your location.
Please note that the warranty service is only available in the respective MAMMOTION service regions where you purchased your MAMMOTION product.

Product Warranty

Limited Warranty Period
Main Body
2 years
Front/Rear Axel
Wheel Hub Motor
Front Bumper
RTK Reference Station
1 year
Charging Station
Wearing Parts
Decoration Parts
No warranty
Cutting Blade
*MAMMOTION reserves the rights of interpretation for this Limited Warranty and may not be able to notify each user when updates happen. Refer to the official website for any details and updates.
Your Other Rights
This Limited Warranty provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with MAMMOTION. Nothing in this Limited Warranty affects your statutory rights, including the rights of consumers under laws or regulations governing the sale of consumer products that can not be waived or limited by agreement.
Please contact the MAMMOTION support team via email at to get the local service