Warranty Statement

Return and Refund Policy:

Cancellation

For in-stock products, we accept order cancellation before the product is shipped or produced. For pre-order products, we accept order cancellation before the product is shipped or production begins, subject to Mammotion’s instruction regarding specific pre-order products on the Mammotion Store.

If the order is canceled within 24 hours of placing the order, no fees will be charged.

If the order is canceled after 24 hours of placing the order and the order has not been shipped out, please note that we will charge a transaction fee for the refund (3.8% for credit card users, 3.49% for PayPal users, 3.8% for Klarna users).

We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept product returns. Users have the right to request a return within 30 calendar days without providing reasons after product delivery, subject to the following return conditions.

Return Conditions:

Users can apply for a free return if the product is unopened, unactivated, or unused, and the packaging and accessories are intact within thirty (30) days of the valid proof of purchase, original receipt or invoice or delivery date (if the delivery date is later than the purchase date).

Users can contact the Mammotion after-sales service team to request a return and refund service if the product has a manufacturing defect or a problem caused by Mammotion within thirty days of purchase. We will bear the return shipping costs.

Please note that if users request a refund, we will charge a transaction fee (3.8% for credit card users, 3.49% for PayPal users, 3.8% for Klarna users).

Return Process:

Please kindly contact our customer service team at sales-na@mammotion.com or using the contact channels provided on the Mammotion Store to apply for return. Our customer service team will determine whether your order is eligible for return. After confirming your order is eligible, you will receive instructions on how to properly pack the products and return them to us. Please confirm the return address before sending back, and make sure all components and accessories are included in the original package.

Refunds (if applicable)

After you have returned the product to our warehouse and provided us the shipping information, we will issue a refund within 5 business days. You will be notified by email when your order is refunded.

• Within 30 calendar daysof receiving the product, if the product has sustained substantial damage in transit, provided always that the proof of damage issued by the carrier can be provided to Mammotion.
• Within 30 calendar daysof receiving the product, if you receive the wrong product.
• Within30 calendar days of receiving the product, if the product suffers critical failure or manufacturing defects.

Please note that the warranty period for the replacement under this section starts from the date of receipt of the original product by the customer. To ensure that the products you request replacement service are delivered in good condition, please note that all replaced products must be in the original packaging. Improper packing may void warranty and be subject to charge.

If you have requested an exchange, related fees and costs must be paid and received by Mammotion before new items are shipped.

Please note that once we have agreed to a replacement, customers are required to ship the product back within 14 calendar days as instructed. Failure to do so will be deemed as a waiver of your right to the replacement.

Mammotion will not provide replacement service in any of the following circumstances：

The request for a replacement is submitted 30 calendar days after receiving the product.

• Mammotion identifies, through evaluation and testing, that the defect(s) or functional problems are caused by user error.
• The product is found to have no defects after all appropriate tests are conducted by Mammotion. If you request the non-defective products be shipped back to you, the shipping cost is supported by you.
• The original proof of purchase, receipt or invoice is not provided, or is reasonably believed to have been forged or tampered with.
• Proof of damage during the transit issued by the carrier can not be provided, but it has not been rejected upon receipt, or no certificate confirming the damage has been issued by the logistics company. All shipping damages need to be reported within 7 calendar daysafter the package(s) is delivered.
• Products that are damaged due to force majeure including fire, floods, lightning strikes, traffic accidents, etc.

Warranty Repair Service can be requested under specific conditions.

Users are instructed to contact MAMMOTION or an authorized MAMMOTION dealer for detailed information.